A software program upgrade Hewlett-Packard launched previously this month for its OfficeJet printers is triggering several of those gadgets to end up being pointless. Because concerning the 2nd week of May, the have actually been raging with problems of OfficeJet printers bricking after they instantly set up the business’s newest firmware upgrade.
After downloading and install the malfunctioning software program, the integrated touchscreen on a damaged printer will certainly present a blue display with the mistake code 83C0000B. Regrettably, there seems no chance for somebody to deal with a printer barged in in this manner by themselves, partially due to the fact that manufacturing facility resetting an HP OfficeJet calls for engaging with the printer’s touchscreen screen. For the minute, HP consumers report the only remedy to the trouble is to send out a busted printer back to the business for solution.
Amongst the influenced printers are OfficeJet 902x versions, consisting of the Pro 9022e, Pro 9025e, Pro 9020e All-in-One and also Pro 9025e All-in-One variations. If you possess an OfficeJet printer, for the time being, your best choice is to detach your printer from the web to ensure that it does not instantly download and install the buggy upgrade.
On Saturday, HP recognized the concern and also informed it was working with a solution. “Our groups are functioning faithfully to deal with heaven display mistake impacting a minimal variety of HP OfficeJet Pro 9020e printers,” the business claimed. “We are suggesting consumers experiencing the mistake to call our consumer assistance group for aid:.”
This isn’t the very first time among HP’s current software program updates has actually developed a migraine for its consumers. In March, the business showed up to increase down on its out of favor and also started turning out a safety and security upgrade that saw even more of its printers not deal with third-party ink cartridges.
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